Notation based on the Specified Commercial Transactions Act
Store Name
PNX OFFICIAL STORE
Operating Business Name
Phoenix Co., Ltd.
Operations Manager
Shunsuke Makino
Company Address
〒814-0133
5-7-17 Nanakuma, Jonan-ku, Fukuoka-shi, Fukuoka
Phone Number
050-3704-8100
Weekdays 10:00–17:00
Email Address
info@pnxsports.com
Website URL
https://store.pnxsports.com/
Product Prices
Displayed on each product detail page
Necessary Costs Other than Product Price
Consumption Tax: 10% of product price
Shipping Fee: Currently free nationwide
Cash on Delivery Fee: Free
Product Delivery Time
Orders are typically delivered within 7 days.
※ Delivery times may vary depending on the destination region, weather, or traffic conditions.
※ If the customer's order information is incorrect, the delivery may not arrive on the desired date and time.
Orders placed before 1:00 PM are shipped as early as the same day.
Orders placed after 1:00 PM are shipped as early as the next day.
Lead times by prefecture are as follows:
| Hokkaido | 2 days from dispatch |
| Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima | 2 days from dispatch |
| Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa | 1–2 days from dispatch |
| Niigata, Toyama, Ishikawa, Fukui | 2 days from dispatch |
| Shizuoka, Aichi, Gifu, Mie, Shiga | 2 days from dispatch |
| Kyoto, Osaka, Hyogo, Nara, Wakayama, Okayama, Hiroshima | 2 days from dispatch |
| Tottori, Shimane, Yamaguchi | 2 days from dispatch |
| Tokushima, Kagawa, Ehime, Kochi, Fukuoka | 2 days from dispatch |
| Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima | 2–3 days from dispatch |
| Okinawa and remote islands | 3 days from dispatch |
※ This does not guarantee delivery times. Please be aware that delivery may be delayed due to bad weather or traffic disruptions.
※ Deliveries are handled by Japan Post (Yu-Pack).
Returns and Refunds
(1) Products can be returned or exchanged only if they are unused.
■ The following products cannot be returned or exchanged:
1. Products that have been delivered for 10 or more days.
2. Products that have been used. Products with tags removed.
3. Products that have been altered, damaged, or soiled by the customer.
4. Lucky bags, sale items, and outlet items.
(2) Please contact us within 10 days of receiving the product.
(3) For returns due to customer preference, return shipping fees and handling charges are to be borne by the customer.
※ "Customer preference" includes "mistaken order," "incorrect quantity ordered," etc.
(4) In case of returns/exchanges due to customer preference, our shop will bear the shipping cost for sending the replacement.
(5) We do not accept exchanges for other products.
(6) Refunds will be processed after verifying the receipt of the returned item.
■ For Credit Card Payments
We will cancel the credit card transaction. Depending on your card issuer's closing date, payment might still be deducted from your account. In that case, the card issuer will provide a refund, but please note it may take 1–2 months for the refund to be processed.
■ For Smartphone Payments
We will cancel the payment and initiate a refund. If the purchase date and the cancellation/return processing date span across the cutoff date, you may be billed and charged by the card company first, and then refunded (or offset against the next month's bill) in the following month or later.
■ For Cash on Delivery
We will refund the payment for returned items via bank transfer.
※ For cancellations/refunds due to customer preference, various fees, including the COD fee, are non-refundable.
※ Please be aware that the refund process takes approximately 2–3 business days.
(7) Please provide the necessary information when returning items.
Please note that we cannot accept returns if we have not been notified in advance.
※ Please use a courier service for returns. Please keep your shipping receipt for 2 months for verification purposes.
■ Defective Items
In the case of "defective items" or "incorrect items sent by our shop," we will bear the round-trip shipping costs for the exchange. If there is damage due to transit or other accidents, please contact us. We will ship a new item immediately, bearing all shipping and handling costs.
※ If the item is out of stock, we may cancel the order or offer an exchange for another product.
■ Shipping Issues
We ship items based on the customer information provided. However, items may be returned to us due to reasons such as "unknown recipient," "incorrect nameplate," or "expired storage period." Please note that in such cases, we will reship the items with shipping charges payable upon arrival (cash on delivery).
Payment Methods and Timing
You can choose from the following 5 payment methods:
1. Credit Card
2. Cash on Delivery (COD)
3. Shop Pay
4. Google Pay
5. Smartphone Payment
1. Credit Card Payments
The following credit cards are accepted: VISA, MASTER, JCB, American Express, Diners Club, and Discover.
Payment will be automatically deducted from your designated account in accordance with your card issuer's terms.
2. Cash on Delivery (COD)
For Cash on Delivery, please pay the delivery person upon receiving the product. There is no fee for Cash on Delivery.
3. Shop Pay
By registering your email address and phone number, you can make future purchases with a single click without needing to re-enter your credit card information or shipping address.
4. Google Pay
You can pay seamlessly on any device in just a few simple steps. When you add card information to your Google Account, it is saved securely, simplifying the checkout process.
5. Smartphone Payment
We support QR code payments via PayPay, Merpay, Rakuten Pay, and d-Barai.
Cancellations
Products from our store are automatically shipped via Rakuten Logistics. Therefore, we cannot accept cancellations, changes to delivery dates/times, or changes to sizes/colors after an order is placed. Thank you for your understanding.
If you wish to cancel after placing an order, please wait for the product to arrive, return it at your own expense, and we will process the refund once the return is verified.
Contact Information
【PNX OFFICIAL STORE Customer Support】
For inquiries, please proceed here.
Inquiry Reception Hours
10:00–17:00 (Excluding Saturdays, Sundays, and public holidays)