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Privacy Policy

Last updated: July 16, 2026

PNX OFFICIAL STORE operates this store and website (including all related information, content, features, tools, products, and services) to provide you with a curated shopping experience (the "Service"). PNX OFFICIAL STORE is powered by Shopify, which enables us to provide the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with the Service. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you are deemed to have read, understood, and consented to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect and Process

When we use the term "personal information," we refer to information that identifies or can be reasonably associated with you or other individuals. Personal information does not include information collected anonymously or information that has been de-identified so that it is no longer identifiable. Depending on how you use the Service, your location, and the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences derived from such personal information):

  • Contact Information Includes your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information Includes credit card numbers, debit card numbers, financial account numbers, payment information, transaction details, payment methods, payment confirmations, and other payment-related details.
  • Account Information Includes your username, password, security questions, and various settings.
  • Transaction Information Includes products you viewed, added to your cart, or added to your wish list, as well as purchases, returns, exchanges, cancellations, and past transaction history.
  • Communications with Us Includes information contained in your communications with us, such as when you contact customer support.
  • Device Information Includes information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information Includes information about your interaction with the Service (such as how and when you access the Service and how you navigate it).

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you Including when you create an account, visit or use the Service, contact us, or otherwise provide your personal information.
  • Automatically through the Service Including information collected from your device when you use our products or services or visit our website, and through cookies or similar technologies.
  • From our service providers Including when we commission them to use specific technologies or to collect or process your personal information on our behalf.
  • From our partners and other third parties

How We Use Your Personal Information

Depending on how you interact with us and the services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Service We use personal information to provide you with the Service. This includes fulfilling our contract with you, processing payments, handling your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling review submissions, and providing a personalized shopping experience, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.
  • Marketing and Advertising We use your personal information for marketing and promotional purposes. This includes sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements within the Service or on other websites based on products or services you previously purchased or added to your cart, or your other service usage history. Additionally, as described in the "Use of Google Advertising Services" section below, we may use personal information for ad delivery using advertising services provided by Google LLC.
  • Visits from Third-Party Operated Tools To measure the effectiveness of our advertising, we may obtain information from third-party operated tools regarding advertisements clicked on before visiting our site (such as the click date or the advertising site) and reconcile this with order information.
  • Security and Fraud Prevention We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraudulent, unauthorized, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of the Service. When you register an account using the Service, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with others.
  • Communication with You We use your personal information to provide customer support, respond to you promptly, provide effective service, and maintain our business relationship with you.
  • Legal Reasons We use your personal information to comply with applicable laws and to respond to legitimate legal processes, including requests from law enforcement or government agencies. We also use it to participate in and investigate civil disclosure procedures, potential or actual litigation, or other legal disputes, and to investigate and enforce potential violations of our Terms of Service or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • Shopify and vendors or other third parties who provide services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Business and marketing partners (including Google LLC) that provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in coordination with third-party services based on your online activities across various merchants and websites. Additionally, we may provide your information to Google LLC as described in the "Use of Google Advertising Services" section below. Our business and marketing partners use your information in accordance with their respective privacy policies. Depending on your location, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activities across different merchants and websites.
  • If you instruct, request, or consent to the disclosure of specific information to a third party (e.g., when shipping products or using social media widgets or login integrations), we will disclose that information.
  • We may share information within our affiliates or other corporate groups.
  • We may disclose personal information in connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms and policies, and to protect and defend the Service, our rights, and the rights of our users and others.

Use of Google Advertising Services

We use advertising services provided by Google LLC ("Google") (including the Customer Match feature of Google Ads) to deliver more relevant advertisements to you.

1. Information Provided to Google

We may provide Google with the following information obtained from you:

  • Email address
  • Phone number
  • Name
  • Address (including postal code)

2. Purpose of Use

The information provided will be used for the following purposes within services provided by Google (Google Search, YouTube, Gmail, Google Display Network, etc.):

  • To deliver advertisements related to our products and services to you
  • To deliver advertisements to people who have similar interests as our existing customers
  • To exclude existing customers from ad delivery targets and optimize ad delivery

3. Data Handling

The information provided to Google is sent after being encrypted using irreversible hashing such as SHA-256 and is used solely for matching with Google accounts. Data used for matching is promptly deleted by Google, and Google does not view or use the original personal information. For details on how Google handles data, please check the following:

  • Google Privacy Policy: https://policies.google.com/privacy?hl=ja
  • How Customer Match works: https://support.google.com/google-ads/answer/6379332?hl=ja

4. Opt-out (Stopping Delivery)

You can disable the display of personalized ads on Google's Ad Settings page (https://adssettings.google.com/). If you wish to stop us from providing your information to Google, please contact us using the contact information at the end of this policy.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information regarding your access to and use of the Service to provide and improve the Service to you. Information you submit to the Service is transmitted and shared with Shopify and third parties who may be located in countries other than your country of residence, for the purpose of providing and improving the Service for you. Furthermore, we use certain enhanced features of Shopify that incorporate data and information obtained when you interact with our store, other merchants, and Shopify, in order to protect, grow, and improve our business. To provide these enhanced features, Shopify may use personal information collected regarding your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will respond to requests to exercise your rights regarding the use of personal information for these purposes. For more information on how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users). Depending on your location, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal (https://privacy.shopify.com/en).

Third-Party Websites and Links

The Service may contain links to websites and other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy, security, or the accuracy, completeness, or reliability of information found on such sites. Information you provide in public or semi-public spaces, such as third-party social networking platforms, may also be viewed by other users of the Service or the third-party platform without limitation as to its use by us or the third party. The inclusion of such links does not imply any endorsement or recommendation of those platforms unless we expressly identify the owners or operators of those platforms on the Service.

Children's Data

This Service is not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If your child has provided us with personal information, you as their parent or guardian may contact us using the contact information below to request the deletion of such information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we are "sharing" or "selling" (as defined by applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend that you avoid using insecure communication methods when providing sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as maintaining your account, providing the Service, complying with legal obligations, resolving disputes, and enforcing other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute, apply only in specific circumstances, and we may deny your request where permitted by law.

  • Right of Access / Right to Know You may have the right to request access to the personal information we hold about you.
  • Right to Deletion You may have the right to request the deletion of the personal information we hold about you.
  • Right to Correction You may have the right to request the correction of the personal information we hold about you.
  • Right to Data Portability You may have the right to receive a copy of the personal information we hold about you or, under certain circumstances and exceptions, to request that it be transferred to a third-party service.
  • Right to Stop Third-Party Provision You may have the right to request that we stop providing your information to third parties, including the Customer Match feature of Google Ads.
  • Managing Communication Preferences We may send you promotional emails, but you can stop receiving them at any time using the unsubscribe option provided in the email. Even if you unsubscribe, we may continue to send you non-promotional emails, such as important notices regarding your account or orders.

These rights can be exercised by following instructions provided on the Service or by contacting us using the contact information below. If you would like to know more about how Shopify uses your personal information and your rights, including rights regarding data processed by Shopify, please visit the following site: https://privacy.shopify.com/en

We will not discriminate against you for exercising these rights. When permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to exercise rights on your behalf. Before we accept a request from an agent, we will require the agent to submit documentation proving their authorization from you, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframe prescribed by applicable law.

Complaints

If you have concerns about our handling of personal information, please contact us using the contact information below. Depending on your location, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact information below.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence. In connection with the use of Google advertising services, your personal information (including hashed data) may be transferred to Google servers located outside of Japan.

If we transfer your personal information outside the European Economic Area (EEA) or the UK, we will do so based on approved transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, unless the destination country is recognized as having an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website, the "Last updated" date will be updated, and we will provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by email at info@pnxsports.com or by mail at the address below:

5-7-17 Nanakuma, Jonan-ku, Fukuoka City, JP-40, 814-0133, JP