For those requesting a size exchange
Thank you for shopping at the PNX OFFICIAL STORE.
Even if the package has been opened, we accept size exchanges as long as the item is in "tried on" condition only.
If you would like to request an exchange, please return the item to the address below.
Return Address
814-0133
Phoenix Co., Ltd. Exchange Desk
5-7-17 Nanakuma, Jonan-ku, Fukuoka-shi, Fukuoka
TEL: 050-3704-8100
Please make sure to include a note with the following information inside the package.
- Order number
- Requested size for exchange
- Requested color for exchange
Please note that if the requested item is sold out, we will issue a refund instead. Thank you for your understanding.
Please note that return shipping costs must be prepaid by the customer.
Once the returned item is received and its condition is verified, we will arrange for the shipment of your exchange item.
Please be aware that we cannot accept exchanges for items that have been actually used.
We apologize for any inconvenience and appreciate your understanding.